Listening Skills for Money Mentors & Debt Advisers

A short course exploring the themes of active listening and empathy in a debt advice context.

Description

This course covers active listening techniques, empathy, non-verbal communication and strategies to ensure clients feel heard and supported. Develop your ability to listen effectively and improve outcomes for your clients.

This course forms part of the Money Mentor training and Generalist Debt Adviser training, it should be completed by everyone attending those courses. It is also available to anyone interested in this topic in a money & debt advice context and is free of charge.

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This course is the first of 3 training courses that make up the Money and Pensions Service accredited CMA Award in Generalist Debt Advice. This course is suitable for those with no previous experience of debt advice.

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The CMA Part 2 Training Course is aimed at those who have already attended the Part 1 Training Course, and is designed to increase knowledge and understanding of the whole debt advice process. This will allow delegates in regulated contexts to begin to offer debt advice to clients.

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The CMA Part 3 Training Course is aimed at those already giving debt advice and/or those who have been working with clients for at least three months, as the topics covered are designed to build on experience. For debt advisers working within CMA centres, the Part 3 Training Day must be completed within 18 months of Part 1 Training and/or giving debt advice in a CMA centre.

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Money Mentor Training is only for those working in CMA Connect centres. This is a two day 'live' course and includes additional e:learning modules to cover all the skills you will need to be an effective Money Mentor.

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